Lakeray - AI x Digitalisation

1. Introduction

Welcome to Lakeray ("we," "our," or "us"). We are a Hong Kong-based digital consultancy firm specializing in AI solutions, custom model training, enterprise system development, and digital transformation advisory. We are committed to protecting your privacy and personal information security.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit lakeray.co (the "Website") or use our services. By accessing or using our Website, you agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Fill out our contact form, including your name, email address, company name, and message
Communicate with us via email or other means
Request information about our services
Subscribe to our newsletters or marketing communications

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To send you information about our services, including AI solutions, digital transformation advisory, and educational programs
To improve our Website and services
To analyze usage patterns and trends
To comply with legal obligations
To protect our rights and prevent fraud
To send you marketing communications (with your consent, where required by law)

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as email delivery services (Resend), website hosting, and analytics providers
Legal Requirements: We may disclose information if required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
With Your Consent: We may share your information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of Internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your personal information
The right to object to processing of your personal information
The right to data portability
The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at jay.lam@lakeray.co or cow.cheng@lakeray.co.

7. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, though disabling them may affect Website functionality.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Lakeray is based in Hong Kong. Your information may be transferred to and processed in countries other than your country of residence. By using our Website, you consent to the transfer of your information to Hong Kong and other jurisdictions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Website after such changes constitutes your acceptance of the updated Privacy Policy.